Insights : Research
Smart Commerce: Banks, Customers and Digital Retail
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More than three quarters (76%) of financial services executives are concerned about the way smartphone and social media adoption, contactless payments and augmented reality are distancing them from customers, especially if those customers start to use non-bank digital wallets instead of a bank card to buy things, finds research from Ernst & Young.
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More than three quarters (76%) of financial services executives are concerned about the way smartphone and social media adoption, contactless payments and augmented reality are distancing them from customers, especially if those customers start to use non-bank digital wallets instead of a bank card to buy things, finds research from Ernst & Young.
