Insights : Research
Financial Services: Appearances Can Deceive
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The change in consumer values compels financial services institutions to adapt if they wish to remain successful.
However, many leaders of financial services firms continue to adopt a paternalistic style of leadership which is not conducive to building the capabilities – responsible risk taking, partnering and customer-focused innovation – required to perform in the new competitive context, finds research from Hay Group.
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The change in consumer values compels financial services institutions to adapt if they wish to remain successful.However, many leaders of financial services firms continue to adopt a paternalistic style of leadership which is not conducive to building the capabilities – responsible risk taking, partnering and customer-focused innovation – required to perform in the new competitive context, finds research from Hay Group.
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