Insights : Research

Financial Services: Appearances Can Deceive

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Click here to download this insight The change in consumer values compels financial services institutions to adapt if they wish to remain successful.

However, many leaders of financial services firms continue to adopt a paternalistic style of leadership which is not conducive to building the capabilities – responsible risk taking, partnering and customer-focused innovation – required to perform in the new competitive context, finds research from Hay Group.

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